FAQ
Why does my shirt have a vinegar smell?
Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. The ink bonds with the fabric, and without it, the ink would flake off the garment.
Are your products eco-friendly?
We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.
How should I wash my printed garments?
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
How do I report a problem with my order?
Send an email to help@fortunefavorstheboldco.com and someone will get back to you within 48hrs!
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.
How do returns work?
Send them to the return address on your slip (11025 Westlake Drive, Charlotte, NC 28273). Unfortunately since these items are custom, they won't be refunded. Instead, they'll be donated to charity.
Any other questions? We're happy to help! Send us an email at help@fortunefavorstheboldco.com.
With gratitude,
